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Mastering the Art of Proactive Engagement

Posted by Rob S. on Jan 27, 2015 12:00:58 AM

There’s a fine line between what is acceptable and what is not when reaching out to customers from your contact center. When customer outreach is done correctly, meaning in a way that is not invasive, it’s called "proactive engagement". But when it’s done incorrectly, it can be seen as annoying—and could reflect poorly on your company.

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Topics: cloud contact center, Customer Experience, Cloud-based automatic dialing solution, Customers, Proactive Engagement

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