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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s empowered, tech-savvy customers want instant satisfact...
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Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
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10 Tips for Creating Effective IVRs

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...
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Top Seven Apps to Improve Efficiency for Remote Workers

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...
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The Best Video Conference Call Apps Available

Mathias O., CIO - April 13, 2017

Video conferencing is an essential part of business today, so it's important to have the right app f...
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Professional Development for Call Center Agents

Guillermo A. - April 12, 2017

Working as a call center agent can be challenging. You often get calls from people who are frustrate...
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Three Tips for Managing an Efficient Call Center

Linda D. - April 11, 2017

If you manage a call center, you no doubt face challenges, regardless of your type of business. You ...
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True Cloud Hosting: Built-In Scalability

Richard M. - March 29, 2017

A well-implemented telephony platform designed specifically as a cloud-based call center platform sh...
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Productivity and Collaboration

Mathias O., CIO - March 24, 2017

Seven IT Project Management Tools The field of information technology is known for being exciting an...
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The Challenge and the Opportunity

Mathias O., CIO - March 16, 2017

20 Traits Of Successful CIOs CIOs must possess a curious mixture of skills and competencies to succe...
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A Note From The Quiet Side Of Call Center Software

Kaylee M. - March 14, 2017

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with ...
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