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Connect First Blog Posts

How to Manage Big Data in Your Call Center

Posted by Rob S. on May 17, 2016 4:27:37 PM

Unlimited Data Storage for Your Call Center

Call centers can use their data for protection, efficiency and growth opportunities.  Connect First is probably the only call center software to offer unlimited data storage to help you take advantage of all the numbers.  But, what do you do with them all?  In this blog, we will take a closer look at how to actually use your call center software data.

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Topics: Big Data, Cloud Contact Center Solutions, Reporting, featured

7 Ways to Grow Your Business Using Big Data

Posted by Dow B. on May 3, 2016 9:01:42 AM

Last week, we talked about the value of big data in your call center. This week, we want to break it down more and highlight the ways to use your data, and further emphasize the value of the unlimited data storage you receive when becoming a Connect First customer.

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Topics: Big Data, Connect First IVR Studio, Reporting, Reporting Studio

The Value of Unlimited Data Storage

Posted by Rob S. on Apr 27, 2016 9:21:08 AM

Connect First Customers Now Receive Unlimited Data Storage

Unprecedented Changes

On April 1, we launched our new Reporting Studio.  Customers now have the business intelligence they need to make key business decisions, set KPIs and drive data-based growth.  Additionally, customers now receive unlimited data storage.  Can you imagine?  Is there anyone else on the market that does that?

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Topics: Big Data, Reporting, Reporting Studio, Unlimited Data Storage

Six Reasons to Switch Call Center Software

Posted by Linda D. on Apr 13, 2016 2:27:36 PM

Setting up your Call Center

You probably wish to forget the process of getting you call center software setup.  You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned.  And now?  You are still unsatisfied, but extremely hesitant to do it all again.

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Topics: Analytics, Call Center Software, Cloud Contact Center ROI, Connect First, Reporting, TCPA Compliance

A Top Agent Won't Fear Contact Center Monitoring Technology

Posted by Dow B. on Apr 12, 2016 2:43:49 PM

Contact Center Monitoring, understanding your customers

Quality reporting and analysis has long been used in the contact center industry to measure agent effectiveness during customer interactions. Without this technology, it would be all but impossible to measure the customer experience and understand the strengths and weaknesses of each agent.

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Topics: Agent Training, Contact Center Reporting, Reporting, Contact Center Monitoring, Customers

Contact Center Reporting

Posted by Dow B. on Apr 1, 2016 2:57:26 PM

Is it Meeting Your Business’s High Expectations?

Imagine your customer dials into your cloud-based contact center to resolve a dispute and comes up against a brick wall instead of a helpful voice. Your agent is unfriendly, the problem is not resolved and the customer hangs up in frustration, thinking, “What on earth just happened?”

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Topics: Contact Center Reporting, Reporting, Agent Integrity

Scared About Agent Behavior? You Should Be!

Posted by Linda D. on Mar 24, 2016 3:48:36 PM

It’s the age-old problem that inbound contact center managers must deal with: How to ensure that 100 or more agents act as a single branded unit operating under a strict set of guidelines, and not as a squadron of rogue individuals.

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Topics: Agent Training, Call Center Agents, Reporting, Reporting Studio, Agent Behavior, Agents

Customer Experience Be Damned: You Care About Your Bottom Line

Posted by Dow B. on Mar 14, 2016 1:44:28 PM

Enough already about the importance of creating a strong "customer experience." If you read one more "can't miss" customer service statistic, you're going to lose it.

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Topics: Big Data, Customer Experience, Customer Satisfaction, Reporting, Customers

You Can't Afford Another Sluggish Sales Quarter

Posted by Dow B. on Mar 14, 2016 1:08:54 PM

Take a look around your office. Do you like your job as an outbound call center sales manager?

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Topics: Call Center Reporting, Contact Center Reporting, Reporting, Connect First Technologies

Use Big Data To Improve Customer Experience

Posted by Linda D. on Jan 21, 2016 7:42:34 AM

The way to better customer service

It’s no secret that big data is one of the most in-demand customer service trends right now.  Just about every enterprise is using it in some form or another to generate strong customer experiences.

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Topics: Big Data, Customer Service, Reporting, Video

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