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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

7 Ways to Grow Your Business Using Big Data

Posted by Dow B. on May 3, 2016 9:01:42 AM

Last week, we talked about the value of big data in your call center. This week, we want to break it down more and highlight the ways to use your data, and further emphasize the value of the unlimited data storage you receive when becoming a Connect First customer.

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Topics: Big Data, Connect First IVR Studio, Reporting, Reporting Studio

The Value of Unlimited Data Storage

Posted by Rob S. on Apr 27, 2016 9:21:08 AM

Connect First Customers Now Receive Unlimited Data Storage

Unprecedented Changes

On April 1, we launched our new Reporting Studio.  Customers now have the business intelligence they need to make key business decisions, set KPIs and drive data-based growth.  Additionally, customers now receive unlimited data storage.  Can you imagine?  Is there anyone else on the market that does that?

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Topics: Big Data, Reporting, Reporting Studio, Unlimited Data Storage

Scared About Agent Behavior? You Should Be!

Posted by Linda D. on Mar 24, 2016 3:48:36 PM

It’s the age-old problem that inbound contact center managers must deal with: How to ensure that 100 or more agents act as a single branded unit operating under a strict set of guidelines, and not as a squadron of rogue individuals.

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Topics: Agent Training, Call Center Agents, Reporting, Reporting Studio, Agent Behavior, Agents

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