Last week, we talked about the value of big data in your call center. This week, we want to break it down more and highlight the ways to use your data, and further emphasize the value of the unlimited data storage you receive when becoming a Connect First customer.
Connect First Blog Posts
Connect First Customers Now Receive Unlimited Data Storage
On April 1, we launched our new Reporting Studio. Customers now have the business intelligence they need to make key business decisions, set KPIs and drive data-based growth. Additionally, customers now receive unlimited data storage. Can you imagine? Is there anyone else on the market that does that?
It’s the age-old problem that inbound contact center managers must deal with: How to ensure that 100 or more agents act as a single branded unit operating under a strict set of guidelines, and not as a squadron of rogue individuals.