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How Many Calls Does it Take to Resolve Conflicts in Your Data Center?

Posted by Linda D. on Apr 23, 2014 6:28:00 AM

Recently, MultichannelMerchant released a compelling study that shows the growing importance of first call resolution in the customer contact center. According to the report, which also lists service level and customer service scores as critical metrics, first call resolution rate was listed by 35.5 percent of executives as the most important contact center measurement.

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Topics: Advanced call center metrics, Customer Experience, Customer Support, Resolve Conflicts in Your Data Center, Customers

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