Companies often associate the newest and latest technology with the highest rate of success. This isn’t necessarily wrong; in fact, it’s often correct when it comes to devices like cell phones or computers. However, the latest and greatest isn't necessarily the best option when it comes to contact center software.
Connect First Blog Posts
When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.
Board the hype train
Have you noticed how a personal 3D printer looked imminent and felt like it was a must-have thing right around the corner? Trendy technologies are placed on the peak of inflated expectations in a recent report by tech analysts Gartner. With real productivity of these tech innovations arriving in 5 to 10 year period – one must question if early adoption will be met by a healthy return on investment.
Are You Getting What You Paid For?
With many tech innovations, the benefits are not always immediate. Big data successfully moved from a super trendy idea to an effective product, but it did not happen overnight. With the cost of typical Hadoop clusters (the hardware to collect big data) in the millions of dollars, it is reasonable to seriously scrutinize and assess such an early adoption investment.
Pennies to Profits: How to Achieve Maximum ROI In Your Contact Center
Do adjectives like "sinking ship" and "money pit" describe your customer contact center? Are extraneous capital and operational expenses causing you to re-think your plan? The contact center is one of the most important parts of your enterprise, as it acts as the front lines when providing service for your customers. Unfortunately, it can be a real drain on your finances.