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Connect First Blog Posts

Incorporating New Technology Into Your Business

Posted by Linda D. on Nov 22, 2016 10:00:20 PM

Companies often associate the newest and latest technology with the highest rate of success. This isn’t necessarily wrong; in fact, it’s often correct when it comes to devices like cell phones or computers. However, the latest and greatest isn't necessarily the best option when it comes to contact center software.

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Topics: Customer Experience, Omni-channel, ROI, Customers, featured

Focus On Your Workflow

Posted by Fred S. on Nov 9, 2016 10:00:12 PM

When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.

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Topics: Call Center Software, ROI, Technology, Connect First Technologies, featured

Truth of Multi-Channel Adoption

Posted by Linda D. on Jun 16, 2016 2:33:53 PM

Board the hype train

Have you noticed how a personal 3D printer looked imminent and felt like it was a must-have thing right around the corner? Trendy technologies are placed on the peak of inflated expectations in a recent report by tech analysts Gartner. With real productivity of these tech innovations arriving in 5 to 10 year period – one must question if early adoption will be met by a healthy return on investment.

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Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology

Multi-Channel Adoption

Posted by Dow B. on Jun 15, 2016 8:35:06 AM

Are You Getting What You Paid For?

With many tech innovations, the benefits are not always immediate. Big data successfully moved from a super trendy idea to an effective product, but it did not happen overnight. With the cost of typical Hadoop clusters (the hardware to collect big data) in the millions of dollars, it is reasonable to seriously scrutinize and assess such an early adoption investment.

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Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology, Uptime

Maximum ROI In Your Contact Center

Posted by Greg L. on Apr 22, 2015 2:03:46 PM

Pennies to Profits: How to Achieve Maximum ROI In Your Contact Center

Do adjectives like "sinking ship" and "money pit" describe your customer contact center? Are extraneous capital and operational expenses causing you to re-think your plan? The contact center is one of the most important parts of your enterprise, as it acts as the front lines when providing service for your customers. Unfortunately, it can be a real drain on your finances.

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Topics: Cloud Contact Center Migration, Cloud Contact Center ROI, Guest Blog, ROI

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