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CONNECT FIRST BLOG

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What Generates a Greater ROI

Posted by Geoff M. on Oct 21, 2014 1:00:02 AM

What Generates a Greater ROI: On-Premises Infrastructure or the Cloud?

Right now business leaders everywhere are asking the same question: Invest in an on-premises, or cloud-based contact center infrastructure solution? It’s well known that investing in a cloud-based contact center solution can save your business a lot of money. After all, you won’t have to part with a copious amount of capital and operational expenditure. You will receive a plug-and-play solution that your agents can get started using right away.

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Topics: Cloud Contact Center ROI, Contact Center Costs, Infrastructure, ROI of cloud vs on-premise, Connect First Technologies, contact center infrastructure solution

Cloud-Based Contact Center ROI: Makes Cents

Posted by Linda D. on Oct 8, 2014 1:00:25 AM

To cloud or not to cloud? That is the question. If you can’t decide whether to migrate your contact center to the cloud or keep it on-premises, you’re not alone. Many network professionals waver between strong opinions in the cloud vs on-premises debate.

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Topics: Cloud Contact Center ROI, Cloud vs Premise, Infrastructure, ROI of cloud vs on-premise, Technology, Connect First Technologies

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