Star Trek's hyper-capitalistic Ferengi tribe were consummate businesspeople (business-aliens?), and although their business tactics (and ethics) proved to be occasionally … controversial, one maxim of Ferengi philosophy has crossed the interspecies barrier and become a heavily quoted axiom that holds true even within the business world of earthbound humanity:
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Ahhhh, the age of the dinosaurs. Miraculous, astonishing, and of course, cool as heck. Even cooler because these giant beasts are now safely tucked away in the annals of history.
Choosing to invest in on-premises contact center infrastructure is a lot like buying a used car. Everything looks great for the first 3,000 miles or so — until the catalytic converter fails and you start wishing you had a warranty to fall back on.