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CONNECT FIRST BLOG

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What’s the Best Way to Prevent Contact Center Fraud?

Posted by Linda D. on Jan 7, 2016 8:10:19 AM

There is one growing problem in the contact center space that is not getting as much attention as it warrants, and that is customer fraud.

That is, callers pretending to be people who they are not to either make illegal purchases or gain access to sensitive information.

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Topics: Call Center Agents, Contact Center Costs, Security, Security/Compliance

Moving Your Contact Center To The Cloud?

Posted by Dow B. on Oct 13, 2015 2:08:27 PM

Ahhhh, the age of the dinosaurs. Miraculous, astonishing, and of course, cool as heck. Even cooler because these giant beasts are now safely tucked away in the annals of history.

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Topics: Cloud Contact Center ROI, Scalability, Security, Technology, Migration

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