<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Your Contact Center Should Be Seen, Not Heard

Posted by Rob S. on Mar 24, 2016 3:56:08 PM

Your kids know the drill when it comes to staying up past their bedtime: They need to be seen but not heard. The moment they start making a racket, it’s off to bed. But if they play silently in the background, they may be able to buy an extra half an hour of or so of playtime.

Read More

Topics: Contact Center Costs, Customer Complaints, TCPA Compliance, Compliance Technologies, Security/Compliance

It's Only A Matter Of Time Before You Commit A TCPA Violation

Posted by Linda D. on Feb 23, 2016 1:11:09 PM

Your contact center is a loose cannon. Agents are making thousands of outbound calls per day, and there is no guarantee that they are operating in compliance with the  Telephone Consumer Protection Act of 1991 (TCPA).

Read More

Topics: Compliance Suite, TCPA, TCPA Compliance, Security/Compliance

PACE Fires Back Against FCC’s TCPA Ruling

Posted by Dow B. on Jan 27, 2016 7:19:27 AM

This past summer, the Federal Communications Commission (FCC) revisited its Telephone Consumer Protection Act of 1991 (TCPA), and issued several important clarifications that are now directly impacting organizations.

Read More

Topics: FCC, TCPA, TCPA Compliance, Security/Compliance

Think You Can Outsmart TCPA Enforcers? Don’t Try It

Posted by Rob S. on Jan 26, 2016 7:29:46 AM

We get it: The Telephone Consumer Protection Act (TCPA) of 1991 is a restrictive policy that limits the way you can engage with your customers. It’s a frustrating barrier that impedes your marketing capabilities.

Read More

Topics: TCPA Compliance, TCPA Violations, Security/Compliance

Three Things That Could Go Wrong If You Neglect the TCPA

Posted by Linda D. on Nov 24, 2015 2:05:57 PM

Despite all of the recent attention surrounding the Telephone Consumer Protection Act of 1991 (TCPA)—that is, the law which protects consumers from unwanted solicitations in the form of text messages, automated dialers, prerecorded messages, and faxes— many contact center managers are still choosing to take a cavalier approach to TCPA regulations by being lax about their telephone solicitation policies.

Read More

Topics: TCPA, TCPA Compliance, Security/Compliance

Why You Need to Pay Close Attention to TCPA in 2016

Posted by Linda D. on Nov 17, 2015 3:10:50 PM

For many businesses today, the Telephone Consumer Protection Act (TCPA)—a law requiring consent prior to contacting customers—is taken more as a suggestion than a rule.

Read More

Topics: TCPA Compliance, TCPA Violations, Security/Compliance

The “Clarified” TCPA Rules

Posted by Donna F. on Aug 12, 2015 7:46:57 AM

On July 10, 2015, the Federal Communications Commission (FCC) issued a Declaratory Ruling and Order regarding the Telephone Consumer Protection Act of 1991 (TCPA) in response to 21 petitions for TCPA rules clarification. This ruling followed a declaratory hearing held June 18, and, for the most part, became effective upon issuance. These “clarifications” triggered disagreement among the Commissioners themselves, who were sharply split on the ruling, passing it by a vote of only 3 – 2. Although the order was intended to clarify several issues regarding the use of dialers, it has resulted in greater confusion for companies that sell and use dialing solutions.

Read More

Topics: Guest Blog, TCPA Compliance, Security/Compliance, TCPA Rules

Be Afraid of New TCPA Rules. Be Very Afraid.

Posted by Dow B. on Aug 4, 2015 8:12:28 AM

It’s time to address the elephant in the room in regard to your business’s illicit telemarketing practices. Should you actually fear the rules imparted by the Federal Communications Commission under the Telephone Consumer Protection Act (TCPA)?

Read More

Topics: TCPA Compliance, TCPA Violations, Security/Compliance

Confused About the TCPA? Read This

Posted by Richard M. on Jul 9, 2015 12:55:32 PM

Stop and think about that classic scene in Seinfeld, when Jerry asks for a telemarkter’s home phone number. When the agent refuses, Jerry says “Oh, I guess you don’t want people calling you at home. Now you know how I feel.” And he hangs up.

Read More

Topics: TCPA Compliance, Security/Compliance, TCPA Rules

FCC Releases Fact Sheet on Proposed TCPA Rulings

Posted by Michele S. on Jun 3, 2015 8:44:32 AM

On May 27, 2015, the Federal Communications Commission (FCC) released a fact sheet that summarizes proposed TCPA rulings Chairman Wheeler has distributed to the other FCC commissioners. Although the fact sheet contains few substantive details— and the full text of the proposed rulings was not released— the rulings are intended to address two dozen pending TCPA petitions. Relevant topics to be addressed in the rulings include the definition of “automatic telephone dialing system” and liability for calls made to reassigned numbers.

Read More

Topics: FCC, Guest Blog, TCPA, Security/Compliance

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all