Your kids know the drill when it comes to staying up past their bedtime: They need to be seen but not heard. The moment they start making a racket, it’s off to bed. But if they play silently in the background, they may be able to buy an extra half an hour of or so of playtime.
Connect First Blog Posts
Your contact center is a loose cannon. Agents are making thousands of outbound calls per day, and there is no guarantee that they are operating in compliance with the Telephone Consumer Protection Act of 1991 (TCPA).
This past summer, the Federal Communications Commission (FCC) revisited its Telephone Consumer Protection Act of 1991 (TCPA), and issued several important clarifications that are now directly impacting organizations.
We get it: The Telephone Consumer Protection Act (TCPA) of 1991 is a restrictive policy that limits the way you can engage with your customers. It’s a frustrating barrier that impedes your marketing capabilities.
Despite all of the recent attention surrounding the Telephone Consumer Protection Act of 1991 (TCPA)—that is, the law which protects consumers from unwanted solicitations in the form of text messages, automated dialers, prerecorded messages, and faxes— many contact center managers are still choosing to take a cavalier approach to TCPA regulations by being lax about their telephone solicitation policies.
For many businesses today, the Telephone Consumer Protection Act (TCPA)—a law requiring consent prior to contacting customers—is taken more as a suggestion than a rule.
On July 10, 2015, the Federal Communications Commission (FCC) issued a Declaratory Ruling and Order regarding the Telephone Consumer Protection Act of 1991 (TCPA) in response to 21 petitions for TCPA rules clarification. This ruling followed a declaratory hearing held June 18, and, for the most part, became effective upon issuance. These “clarifications” triggered disagreement among the Commissioners themselves, who were sharply split on the ruling, passing it by a vote of only 3 – 2. Although the order was intended to clarify several issues regarding the use of dialers, it has resulted in greater confusion for companies that sell and use dialing solutions.
It’s time to address the elephant in the room in regard to your business’s illicit telemarketing practices. Should you actually fear the rules imparted by the Federal Communications Commission under the Telephone Consumer Protection Act (TCPA)?
Stop and think about that classic scene in Seinfeld, when Jerry asks for a telemarkter’s home phone number. When the agent refuses, Jerry says “Oh, I guess you don’t want people calling you at home. Now you know how I feel.” And he hangs up.
On May 27, 2015, the Federal Communications Commission (FCC) released a fact sheet that summarizes proposed TCPA rulings Chairman Wheeler has distributed to the other FCC commissioners. Although the fact sheet contains few substantive details— and the full text of the proposed rulings was not released— the rulings are intended to address two dozen pending TCPA petitions. Relevant topics to be addressed in the rulings include the definition of “automatic telephone dialing system” and liability for calls made to reassigned numbers.