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The Customer is Always Wrong?

Posted by Rick L. on Aug 18, 2016 9:27:48 AM

An Example of Poor Customer Experience

A few months ago, my wife and I decided to move our family to the foothills just outside of Denver, CO., right along the edge of the beautiful Rocky Mountains. We have a spacious five-acre lot, which is mostly rolling hills and towering Ponderosa Pine trees. It’s our little piece of paradise. Unfortunately, there aren’t quality Internet providers out here in “paradise.” As a matter of fact, the only option is satellite Internet. When we moved in, we decided to go with the company that advertised the most. For the sake of this post, I will refer to them as Badsignal.net.

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Topics: better customer service, Customer Experience, Guest Blog, Customer Churn, Service Charges

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