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Omni-Channel Servicing is a Requirement

Posted by Donna F. on Jun 11, 2015 8:22:45 AM

There is a growing effort to build effective omni-channel contact centers to deliver consistently outstanding customer journeys for today’s consumers, who are demanding service in their channel of choice. The systems and tools available to enterprises have improved dramatically in the last few years, greatly improving an organization’s ability to deliver outstanding service in a cost-effective manner. At the same time, these new capabilities are allowing organizations to capture and respect consumers’ personal and channel preferences.

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Topics: Guest Blog, Omni-channel, Customer Journey, SMS

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