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The Evolution of the 21st Century Customer

Posted by Rob S. on Mar 17, 2014 3:28:48 PM

The great American humorist Arnold H. Glasow once claimed that the problem with the future is that it arrives before we are ready for it. This is especially true in the enterprise contact center space, where customer service has rapidly become one of the most important factors affecting both ROI and retention. Unfortunately, many companies are still stuck in the past.

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Topics: 21st Century Customer, Customer Experience, Customer Service, Social Media, Technology, Connect First Technologies

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