An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as contact center Cloud Routing. Campaigns or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.
Connect First Blog Posts
In this and a few subsequent entries, I'm going to talk about "The Cloud", where it's been and where it's going. I sometimes think "The Cloud" seems to settle on the ground, and people become lost in "The Fog".