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Benefits of Contact Center Cloud Routing

Posted by Linda D. on Mar 8, 2014 9:40:22 AM

An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as contact center Cloud Routing. Campaigns or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.

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Topics: cloud contact center, Cloud Platform, SaaS, Technology, Cloud Routing, Connect First Technologies, Software as a Service

"The Cloud" and Software as a Service (SaaS)

Posted by Richard M. on Nov 11, 2012 2:41:12 PM

In this and a few subsequent entries, I'm going to talk about "The Cloud", where it's been and where it's going. I sometimes think "The Cloud" seems to settle on the ground, and people become lost in "The Fog".

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Topics: cloud contact center, Predictive Dialer, SaaS, Technology, Virtual ACD, Connect First Technologies, Software as a Service

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