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Stability: The Name of the Game For Contact Centers

Posted by Dow B. on Dec 15, 2015 2:20:00 PM

Stability: The Name of the Game For Contact Centers

As a customer service administrator, one of your main jobs is to ensure that your contact center is 100 percent stable. After all, your department has an enormous responsibility in terms of collecting and managing your customer data. If something were to happen to your network—like an unplanned disaster or a prolonged network outage—your customer service strategy would be completely crippled.

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Topics: Connect First, Customer Service, Stability, Cloud Contact Center Vendor

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