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Connect First Blog Posts

Choosing New Call Center Software That Works for You

Posted by Rob S. on Nov 15, 2016 10:00:34 PM

If you’re going to buy a new car, you might be prone to buying the shiniest car with the best features — leather seats, rear-end cameras, TVs on the back of the seats, etc.

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Topics: disaster recovery, SaaS, System Reliability, Technology

Cloud-Based Contact Center Infrastructure

Posted by Donna F. on Nov 25, 2015 1:35:50 PM

Market is Hotter Than Ever

2015 has been an excellent year for the cloud-based contact center infrastructure market. The total number of seats increased by 49.9%, from 1,302,788 in August 2014 to 1,953,249 in the same period in 2015. The size of deals is growing in many verticals, as is worldwide adoption of inbound, outbound, and blended cloud-based contact center infrastructure solutions.

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Topics: Contact Center Infrastructure, Guest Blog, Infrastructure, System Reliability, Technology

Operational Innovations, Designed to Support Customer Success

Posted by Brian M. on Nov 10, 2015 8:14:13 AM

Tis the season for contact center decision-makers to look toward 2016, to determine what technologies are coming down the pipeline in the New Year. While it’s impossible to say exactly what the future has in store for the ever-changing contact center space, we do know business leaders are always in search of the latest solutions, and many are happy to open the checkbook to access next-generation technologies.

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Topics: Best-in-Class, Customer Experience, System Reliability, Customers

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