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Connect First Blog Posts

Unlimited Data Storage for TCPA Compliance

Posted by Linda D. on May 12, 2016 8:46:57 AM

Unlimited Data Storage and TCPA Compliance

Any call center manager will cringe when hearing ‘TCPA’. This is the main weapon the government uses to stop ‘robocalls’ (so, ‘robotexts’ and ‘robofaxes’, too) from reaching US citizens. And believe us, Americans do not take unwanted calls lightly. It is reported, that in 2014 TCPA compliance cases were the 2nd most filed type of case in federal courts in the USA. And this was even before FCC started actively enforcing this ruling. So, buckle up, if you don’t have a solution at hand to protect yourself from the FCC.

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Topics: TCPA Compliance, Unlimited Data Storage, Security/Compliance

Six Reasons to Switch Call Center Software

Posted by Linda D. on Apr 13, 2016 2:27:36 PM

Setting up your Call Center

You probably wish to forget the process of getting you call center software setup.  You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned.  And now?  You are still unsatisfied, but extremely hesitant to do it all again.

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Topics: Analytics, Call Center Software, Cloud Contact Center ROI, Connect First, Reporting, TCPA Compliance

Your Contact Center Should Be Seen, Not Heard

Posted by Rob S. on Mar 24, 2016 3:56:08 PM

Your kids know the drill when it comes to staying up past their bedtime: They need to be seen but not heard. The moment they start making a racket, it’s off to bed. But if they play silently in the background, they may be able to buy an extra half an hour of or so of playtime.

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Topics: Contact Center Costs, Customer Complaints, TCPA Compliance, Compliance Technologies, Security/Compliance

It's Only A Matter Of Time Before You Commit A TCPA Violation

Posted by Linda D. on Feb 23, 2016 1:11:09 PM

Your contact center is a loose cannon. Agents are making thousands of outbound calls per day, and there is no guarantee that they are operating in compliance with the  Telephone Consumer Protection Act of 1991 (TCPA).

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Topics: Compliance Suite, TCPA, TCPA Compliance, Security/Compliance

Connect First's Cell Phone Scrubbing Service Will Keep Your Contact Center TCPA-Clean

Posted by Rob S. on Feb 18, 2016 1:15:36 PM

Your contact center is on the up-and-up. It has an excellent reputation, always plays by the rules when it comes to the Telephone Consumer Protection Act of 1991 (TCPA) and takes great care of its customers.

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Topics: Cell Phone Scrubbing, TCPA Compliance, Security/Compliance

PACE Fires Back Against FCC’s TCPA Ruling

Posted by Dow B. on Jan 27, 2016 7:19:27 AM

This past summer, the Federal Communications Commission (FCC) revisited its Telephone Consumer Protection Act of 1991 (TCPA), and issued several important clarifications that are now directly impacting organizations.

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Topics: FCC, TCPA, TCPA Compliance, Security/Compliance

Think You Can Outsmart TCPA Enforcers? Don’t Try It

Posted by Rob S. on Jan 26, 2016 7:29:46 AM

We get it: The Telephone Consumer Protection Act (TCPA) of 1991 is a restrictive policy that limits the way you can engage with your customers. It’s a frustrating barrier that impedes your marketing capabilities.

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Topics: TCPA Compliance, TCPA Violations, Security/Compliance

Three Things That Could Go Wrong If You Neglect the TCPA

Posted by Linda D. on Nov 24, 2015 2:05:57 PM

Despite all of the recent attention surrounding the Telephone Consumer Protection Act of 1991 (TCPA)—that is, the law which protects consumers from unwanted solicitations in the form of text messages, automated dialers, prerecorded messages, and faxes— many contact center managers are still choosing to take a cavalier approach to TCPA regulations by being lax about their telephone solicitation policies.

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Topics: TCPA, TCPA Compliance, Security/Compliance

Why You Need to Pay Close Attention to TCPA in 2016

Posted by Linda D. on Nov 17, 2015 3:10:50 PM

For many businesses today, the Telephone Consumer Protection Act (TCPA)—a law requiring consent prior to contacting customers—is taken more as a suggestion than a rule.

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Topics: TCPA Compliance, TCPA Violations, Security/Compliance

New TCPA Call Restrictions Affect Political Dialers

Posted by Linda D. on Sep 15, 2015 3:01:46 PM

Despite the recent Declaratory Ruling and Order for the Telephone Consumer Protection Act of 1991, which was drafted by lawmakers this summer to provide clarification about the act, there is still a lot of confusion about how it impacts political groups. So, with hype surrounding the 2016 presidential election currently at a rolling boil, it’s important that we clarify this for our political customers.

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Topics: ATDS, TCPA Compliance, Security/Compliance

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