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Connect First Blog Posts

Top Seven Apps to Improve Efficiency for Remote Workers

Posted by Linda D. on Apr 14, 2017 9:00:00 AM

More and more employees are working remotely these days. This can be beneficial for both workers and employers, as it provides workers with more flexible schedules and allows managers to supervise projects from any location. To make the most of this type of arrangement, take advantage of the latest technological solutions that facilitate both communication and productivity. Here’s a list of the top seven apps that can go a long way toward improving efficiency for remote workers.

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Topics: Technology, Work at Home

The Best Video Conference Call Apps Available

Posted by Mathias O., CIO on Apr 13, 2017 9:00:00 AM

Video conferencing is an essential part of business today, so it's important to have the right app for video conference calls. Nowadays, you can complete training and webinars, conduct face-to-face video chats, and even share files or record calls with a high-quality program. However, with so many options on the market, it's hard to find the app that best fits your company's needs. Let’s take a look at some of the best options out there and help you find the app that's right for your budget and business priorities.

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Topics: Technology

Productivity and Collaboration

Posted by Mathias O., CIO on Mar 24, 2017 10:36:52 AM

Seven IT Project Management Tools

The field of information technology is known for being exciting and full of opportunity. It’s also known for being incredibly complex and difficult to manage. CIOs, IT managers, and their teams face all kinds of issues, not the least of which are productivity and customer satisfaction.  

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Topics: Technology

The Challenge and the Opportunity

Posted by Mathias O., CIO on Mar 16, 2017 9:00:00 AM

20 Traits Of Successful CIOs

CIOs must possess a curious mixture of skills and competencies to succeed, from effective leadership skills to a willingness to embrace change, take calculated risks, and grow professionally. Here are 20 traits which separate those CIOs who will struggle, and those who will thrive:

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Topics: Technology

A Note From The Quiet Side Of Call Center Software

Posted by Kaylee M. on Mar 14, 2017 9:00:00 AM

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies

Choosing New Call Center Software That Works for You

Posted by Rob S. on Nov 15, 2016 10:00:34 PM

If you’re going to buy a new car, you might be prone to buying the shiniest car with the best features — leather seats, rear-end cameras, TVs on the back of the seats, etc.

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Topics: disaster recovery, SaaS, System Reliability, Technology

Focus On Your Workflow

Posted by Fred S. on Nov 9, 2016 10:00:12 PM

When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.

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Topics: Call Center Software, ROI, Technology, Connect First Technologies, featured

Truth of Multi-Channel Adoption

Posted by Linda D. on Jun 16, 2016 2:33:53 PM

Board the hype train

Have you noticed how a personal 3D printer looked imminent and felt like it was a must-have thing right around the corner? Trendy technologies are placed on the peak of inflated expectations in a recent report by tech analysts Gartner. With real productivity of these tech innovations arriving in 5 to 10 year period – one must question if early adoption will be met by a healthy return on investment.

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Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology

Multi-Channel Adoption

Posted by Dow B. on Jun 15, 2016 8:35:06 AM

Are You Getting What You Paid For?

With many tech innovations, the benefits are not always immediate. Big data successfully moved from a super trendy idea to an effective product, but it did not happen overnight. With the cost of typical Hadoop clusters (the hardware to collect big data) in the millions of dollars, it is reasonable to seriously scrutinize and assess such an early adoption investment.

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Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology, Uptime

What's a Next-Generation Call Center ACD?

Posted by Rob S. on Jun 9, 2016 8:52:03 AM

The ACD is the first tool you install when setting up a call center.

Managers today are eager to get on board with the new trendy things to 'shake up' the operational flow or 'upgrade' processes. This is why so much attention is drawn to new technology like big data solutions, cloud services and so on. However, many forget that the core of the customer communications still remains the phone. 68% of all contact center communication is handled via phone.

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Topics: ACD, Big Data, Call Monitoring, Technology, Connect First Technologies

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