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CONNECT FIRST BLOG

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8 Great Tips for Training New Call Center Agents

Posted by Rob S. on Apr 18, 2017 9:00:00 AM

 One of the keys to running a successful call center in today’s world is ensuring that customer expectations are always met. Increasingly, customers expect that when they call into a contact center, their problems will be solved quickly via the expert ministrations of a highly skilled agent. Things may not always pan out that rosily, but call center managers should still do everything within their power to ensure their agents are trained thoroughly and possess the necessary skills to handle customer inquiries quickly and efficiently.

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Topics: Agent Engagement, Agent Training, Contact Center Agent Engagement, Customer Experience, Training

Engaging with Professional Development

Posted by Darryl M. on Mar 31, 2017 9:00:00 AM

What, Why, and How

 

The modern business world is an ever-changing organism, especially in the burgeoning age of technology. Every day brings new challenges, changes, and innovative ways of bettering a company, engaging employees, updating systems and processes, and professionally developing management skills. With that said, one of the oldest ways to achieve success in business is to continually educate yourself.

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Topics: Training

3 Core Customer Support Needs

Posted by Rob S. on Jun 22, 2016 8:28:45 AM

Customer Experience Needs To Be Your Priority

It is reported, that in less than 5 years customer experience will become the main differentiator for the customer. That means, that even best price in the market will not persuade customers to engage with your business if you provide poor customer service. And the cornerstone of CX has always been customer support.

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Topics: ACD, Customer Experience, Customer Support, Training, Customers

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