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Twitter for Customer Service

Posted by Rob S. on Oct 23, 2014 1:00:28 AM

Twitter Quickly Becoming a Popular Customer Service Tool for Brands

Your marketing department uses Twitter to promote its products and services to readers. But it’s time to consider using Twitter for another purpose: customer service.

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Topics: Agent Training, cloud contact center, Customer Relationship Management, Twitter for customer service, customer service department, Customers

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