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Universities Get Smart: Cloud Contact Center Technology

Posted by Donna F. on Feb 28, 2013 9:39:00 AM

Contact center solutions are a necessity for universities

Universities or other institutions of higher education need contact center solutions to cost effectively route and/or respond to inbound calls, place outbound calls for fundraising, student recruitment outreach and collections, as well as for proactively alerting and sending notifications to students and staff. In the old days, these institutions had to purchase one and frequently many automatic call distributors (ACDs), dialers and interactive voice response (IVR) systems to meet the needs of their decentralized departments and functions. (This is still how it's done by many institutions.)

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Topics: cloud contact center, Cloud Contact Center Solutions, Technology, Connect First Technologies, University customer support

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