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Are You Overlooking ‘Vanity’ Metrics In Your Contact Center?

Posted by Geoff M. on Oct 8, 2015 7:56:35 AM

Right now there’s a lot of fear mongering going on in the contact center industry about how you should be wary of collecting and analyzing “vanity” metrics in your contact center and customer service departments.

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Topics: Reporting, Vanity Metrics

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