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Connect First Blog Posts

Use Big Data To Improve Customer Experience

Posted by Linda D. on Jan 21, 2016 7:42:34 AM

The way to better customer service

It’s no secret that big data is one of the most in-demand customer service trends right now.  Just about every enterprise is using it in some form or another to generate strong customer experiences.

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Topics: Big Data, Customer Service, Reporting, Video

Want to Build a Stable Contact Center?

Posted by Dow B. on Nov 19, 2015 2:13:04 PM

Choose a Customer-centric Vendor

Imagine what would have happened to Bruce Wayne if his billionaire parents hadn’t hired Alfred Pennyworth to be their family butler. Bruce may never have grown into Batman—and saved Gotham from a criminal blight—without Alfred’s constant doting and guidance. In fact, Bruce may not have even reached adulthood without this partnership.

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Topics: Customer Service, Customer Support, Video

To Wait or Not to Wait for Excellent Customer Service

Posted by Fred S. on Mar 17, 2015 3:40:24 PM

We have been programmed over the years to believe that a great customer experience is measured by how quickly we can get someone served and on with their day. But is that really all there is to it? What if the customer has to wait? Does that automatically ruin the customer experience? I was faced with two situations recently where I had to wait for service. In one instance, the experience was positive but in the other not so much. I had to wait a long time in both situations, yet I was pleased enough with the first experience that I would be willing to provide a positive survey. In the other, however, I left frustrated by how much time I lost.

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Topics: Connect First, Customer engagement, Customer Experience, Video

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