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"The Cloud" and Software as a Service (SaaS)

Posted by Richard M. on Nov 11, 2012 2:41:12 PM

In this and a few subsequent entries, I'm going to talk about "The Cloud", where it's been and where it's going. I sometimes think "The Cloud" seems to settle on the ground, and people become lost in "The Fog".

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Topics: cloud contact center, Predictive Dialer, SaaS, Technology, Virtual ACD, Connect First Technologies, Software as a Service

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