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Cloud Contact Center Systems to Invest In

Posted by Donna F. on Aug 21, 2014 1:27:50 AM

The contact center technology landscape has changed. It's no longer a question of whether or not to consider a cloud-based contact center solution, but rather which cloud contact center systems to invest in and which ones to move to (or implement in) the cloud. While there are many compelling business, technical, operational and financial reasons to place systems in the cloud, it’s practicality that is often the primary driver – it’s just easier. It’s a lot simpler to have someone else responsible for implementing and taking care of the hardware and software, upgrades and ongoing support.

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Topics: cloud contact center, Contact Center Systems, Guest Blog, IVR, WFM

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